Troubleshooting License Validation

This page covers the most common license and activation issues.

"I bought Filament but cannot find my key"

Your raw key lives in the customer portal, not in the Filament dashboard itself.

1. Sign in to the Filament dashboard
2. Open the customer portal
3. Retrieve the key from the portal's license/customer area

"My key works on one machine but not another"

The most common cause is the 2-seat limit.

Try this first:

1. remove the license from the old machine if you still have it
2. retry activation on the new machine
3. if you lost access to the old machine, contact support

"I'm offline and activation fails"

That is expected for a first-time activation. Filament needs a successful online activation round-trip before it can rely on a stored signed receipt.

"The app says stale/offline"

That means Filament has a previously valid signed receipt but could not refresh the license state online right now. The app should remain unlocked until it can try again.

"The app downgraded me to trial"

That usually means one of these happened:

• the license was revoked or expired
• the activation disappeared from the provider
• the stored receipt no longer matched the current installation

If you believe the downgrade is wrong, export support logs from Settings and send them to support. Support-log export remains available even while paid export surfaces are locked.

"I keep seeing rate-limit or retryable errors"

Wait briefly and try again. Repeated activation or validation requests in a short window may be rate-limited, and upstream provider timeouts may require a retry.

Still stuck?

Contact support with:

• the email on your Filament account
• the machine you are trying to activate
• the error text shown in the app
• exported support logs if possible